Refund policy
Last updated: July 2026
Made-to-Order Products All products sold by Paxton L Project & Design are made to order through our print-on-demand fulfillment partner. Because each item is custom-produced at the time of purchase, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review sizing charts carefully before ordering.
Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, misprinted, or incorrect, we will make it right. Contact us within 14 days of delivery at support@paxtonlprojectdesign.com with:
- Your order number
- A clear photo of the issue
- A brief description of the problem
We will review your claim and offer one of the following resolutions:
- A free replacement item
- Store credit
- A full or partial refund, depending on the situation
What Is Not Covered
- Incorrect size or color selected at checkout
- Buyer's remorse or change of mind
- Packages lost due to an incorrect shipping address provided at checkout
- Normal wear and tear
Processing Time Once your claim is approved, replacements or refunds are processed within 5–10 business days.
Lost or Stolen Packages If your package is marked as delivered but you haven't received it, please check with neighbors and your local carrier first. Contact us at support@paxtonlprojectdesign.comand we'll do our best to assist, though we cannot guarantee replacements for packages confirmed as delivered by the carrier.
Contact Us For any questions about your order, reach out to us at: 📧 support@paxtonlprojectdesign.com